Review Worst service ever

I have been trying to contact Techno Blue Trading Company W.L.L. (Service Centre) for the past one month to get a replacement vegetable basket for my Samsung fridge no one answers the phone. So today I made it point to visit them personally and the security informed they are closed for lunch as per Samsung representatives they work straight from 8 to 5:30. When asked the security person he informed that they don't answer the phone I would advise people not to go for Samsung product or you will undergo the same suffering as me.