Review Not respecting the time

I been asked them to submit my paper to the embassy for almost one week and send the paperwork in Whatsup after one week they come back and said send it by mail,,,,
I am wondering what it will cost them if they said that first day or if the could said we are buys we can’t submit your paper on timely manner .
Respecting the time it’s the key of service quality
I am very disappointed from this service